You can print your registration confirmation by choosing “View Orders” from your online Home Page, then selecting the “Print” link in the Registration Confirmation section of the View Orders page. Your test date, start time, and test center address is located on the registration confirmation.

We are unable to find a record of multiple payments. It is impossible for us to identify payments that are not accompanied by registration forms, order forms, requests for service, or letters of explanation. Before we can credit your account, provide services, or issue a refund, we must have positive proof that ETS accepted your payment. Please note that a receipt or copy of a receipt is not proof that we have received and cashed your payment.

If we received and credited your payment to our account, the canceled check or money order will be returned to your bank. Please ask your bank to give you a copy of both sides of the canceled check or money order and send it to us with a letter of explanation and your request for service or refund.
If your bank cannot provide proof that we have accepted payment, you should ask the bank to return your money to you.

If you submitted your payment by credit card, we suggest that you contact your credit card company to determine if your credit card has been charged. If you find that the payment was charged to your account, please send a copy of your credit card statement along with your request for service or request to credit your account to us.

You may mail your correspondence to: TOEFL/TSE Services, P.O. Box 6151, Princeton, NJ 08541-6151 or you may send a fax to 610-290-8972. Be sure to include your name, address, and registration or appointment confirmation number and test date.

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